Ever wondered how does your boss handles a stressful situation in office with calmness despite seeing the co-workers highly tensed? Well, the boss acknowledges the pressure building up in the minds of all the employees and as a leader it is her or his job to motivate them in this situation. This is one of the traits of an emotionally intelligent person. Emotional intelligence is one of the key aspects in a professional’s life. The term ’emotional intelligence’ was coined by two researchers- Peter Salovey and John Mayer in 1990. “The ability to monitor one’s own emotions and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior (Salovey and Mayer).”
However, it got famous in 1995 from Dan Goleman’s book – Emotional Intelligence: Why it can matter more than IQ.