📂 Claims Management: Documentation, Subrogation & Recovery 🇨🇦

Filing an insurance claim is only the first step. How the claim is managed can have a major impact on the outcome—for both policyholders and insurers. In Canada, effective claims management often comes down to three essentials: documentation, subrogation, and recovery.

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📝 Documentation

• Strong claims start with strong evidence.
• Photos 📸, receipts, incident reports, and witness statements all help establish the scope of loss.
• Incomplete or delayed documentation is one of the leading reasons claims are delayed—or denied.

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⚖️ Subrogation

• When another party is at fault, insurers may pursue subrogation—recovering costs from the responsible party.
• Example: If your vehicle is damaged in a collision caused by another driver, your insurer may pay your claim and then recover costs from the at-fault driver’s insurer.
• Subrogation helps keep premiums stable by ensuring expenses fall where they belong.

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💰 Recovery

• The ultimate goal of any claim is fair financial recovery—restoring you to the position you were in before the loss.
• Recovery can include repair or replacement costs, medical expenses, lost income, or business interruption.
• Timely communication and cooperation with your broker and insurer help ensure smoother settlements.

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✅ The Takeaway

Effective claims management isn’t just about filing a form—it’s about thorough documentation, making use of subrogation, and ensuring full recovery.

👉 When was the last time you reviewed your claims process with your broker?

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